Ordered a clothing cabinet in February 2023. Original delivery date of April was not met, delayed a few weeks without clarity on exact delivery date. In the meanwhile, they reduced the price.
When delivery finally happened in May, it was delivered incorrectly. They delivered two right-halves of the cabinet and the shelves were in the wrong colour. Sending new parts took again a few weeks with many broken promises on delivery dates. We were expecting a baby and really wanted to finish the baby room, but that did not trigger any understanding at their customer service, even after tens of emails.
When we could finally finished the cabinet a few weeks later, we found out the pre-constructed drawer was delivered broken. Again, correcting this took many emails, broken promises and weeks of waiting.
All in all, we got a very small discount, not in line with all the hassle and hours spent trying to explain ourselves to their customer service (seems to be offshore workforce of students).
Quality of cabinet is mediocre too, screws cannot be tightened and wood is already bending after 3 months.
Tip, don’t order at Westwing. It will save you much frustration and time. Mediocre quality and very bad service.
This was our second Westwing order ever, and NEVER AGAIN. Both orders had issues
