Swapfiets

De app werkt precies zoals je het zou verwachten. Duidelijk en overzichtelijk.
Gebruik de code SARAPROOST79661 voor €10,- korting ☺️

Prima fiets, snelle service en geregeld.
Krijg €10 korting met code; RUBEN21672

Voor een simpele reparatie moet ik 1 week wachten op het eerst mogelijke moment voor een afspraak. Dit is niet bepaald ‘altijd een werkende fiets’.

Apparently you’re not allowed to log a problem in the app anymore as it keeps promptin an annoying error

Goede fiets voor niet heel duur
Gebruik code THIJS BLOEM28917 voor €10 korting

I've tried to schedule and manage my subscription and settings through the app and everytime I get an error in the flows with zero ways to move forward. Why bother doing anything through the app if everything dynamic like booking a repair errors out.

Heb vandaag me power 1 E bike gekregen via SwapFiets ben er blij mee ging vrij vlot toen hij gebracht werdt erg tevreden gelijk even getest ze hielden zich aan de gemaakte afspraak ben erg tevreden ga deze fiets langere tijd huren blije nieuwe klant bedankt voor de goeie service ;)

The appointment calendar of all locations in Amsterdam is either filled with errors or no available slots. When I finally managed to book an appointment, it got cancelled a few days later. I can’t reschedule on the app at all because of the same issue.

Hunter picked up my bike without prior warning. My Phoneholder was attached the bike. Now they have lost my holder and did not return the money back.

Rescheduled 2 appointments. After waiting at home for them it was cancelled in the last hour of the window they provided. I tried to reschedule and they offered it 7+ days out. I’ve read reviews and this seems to be a recurring problem. Not ideal if you can’t make it to their shop. I would say if you’re not walking distance from a shop don’t bother with Swapfiets.

Avoid this service at all costs. I have returned the bike but I keep getting charged for small insignificant amounts that they cannot even justify giving me reasons why some amount was missing from the payment. Mind you I had used a voucher for a six month free service! Doesn’t make sense. Frustrating the least. AVOID!

It’s unreal there’s no way to prolong your contract via the app, while you can upgrade your bike and cancel your contract.

Wanneer je de membership probeert op te zeggen, gaat ie niet naar het volgende scherm. Vind ik een kwalijke zaak

I can’t use the app anymore because I don’t have iOS 16.4. Why is it restricted now?

It’s so inappropriate to introduce the new version of the app and requires one of the latest system OS version.
And the second thing is that it’s not possible to manage your subscription through the website.
So bad!

Helaas helaas… het service niveau glijdt nu snel af: een swap is steeds moeilijker/ geruilde fiets toont meteen al mankementen/ telefonisch contact slecht. Goed concept, maar alles voor de winstmarge, lijkt het.

When I reached the customer care to cancel the subscription, they failed to cancel and diverted the topic to me that I didn’t do it via website. There is a reason I reached out to them, to cancel! They just keep on diverting and increase the bills as much as possible. Also terrible experience while chatting with Sean the agent. Terrible customer care.

Living next to Olympic Stadium and still outside service area. Making an appointment for the shop next to my house is possible, but I have to wait 4 days to go there. Great concept, when it would actually work.