DB Navigator

This app is very amazing it’s working really good because the design from the app and the notifications. You can easily reserving seats and pay with Apple Pay.
It is a great app for travel!

lots of bugs, errors. two times now, i book tickets, and pay, then i see the ticket covers only part of the trip, not the whole trip. Also, DB has very bad customer service, they never answer when i call them, via email they answer very late, around 1-2 weeks later or more.

Bei Personaldaten ist es mir ( mit iPhoneOs 26.6.1 ) nur möglich jänner 1951 zu melden mit 75.5 x 12 Tasten eindrücken. Das verweigere ich.

Why is it so hard to figure out how to buy tickets for two people in one transaction?

Overall nice app, but:
- not being able to manually specify station of origin with reroutes is annoying since you can in practice make it further than what NS tells DB
- would like to find back earlier alternatives selected for the purpose of requesting refunds, particularly because of construction work announced earlier on
- please add NFC suppression to the ticket page. Trying to open a NS gateline with a DB e-ticket can result in a nasty €33,30 charge on Apple Pay because of an incomplete journey otherwise.
- the app sometimes forgets seat reservations

Ich muss immer mein Vater in Holland fragen um meine Fahrkarten zu bezahlen da die Deutsche Bahn wohl nicht möchte dass ich aus Deutschland mit Apple Pay zahle. Mein Vater kann das übrigens auch nicht, aber andere Zahlungsmöglichkeiten stehen für ihn schon offen. Wahrscheinlich sind ausländische Bankverbindungen das Problem.
Was schön wäre wenn im Übersicht alle größere Störungen aufgelistet werden.

Once you have decided you want the Deutschland ticket, you start the order process. Then when you’re done, surprise! You are obligated to send your private data to some ‘ID verification service’. Don’t like it? Too bad no ticket for you. Indicated nowhere, not in the terms and conditions, just sleazy. And next up, if you only want the ticket for one month, better hope it happens to be before the tenth, or you’ll be stuck with two months because you can order whenever you want, but you can’t immediately cancel, you can only cancel before the tenth of the precious month. Sleazy. This is the kind of company I do not do business with, never again.

Zeer klantonvriendelijke klantenservice. Ik zit al lange tijd in een klachtenprocedure, maar mijn klacht wordt niet behandeld. Ondertussen ontvang ik wél aanmaningen. Zelfs medepassagiers in de trein vonden de manier waarop het personeel met mij omging onacceptabel en spraken hen daarop aan. Erg teleurstellende ervaring.

After the latest update, I can no longer find seat reservations for future international train travel in the app. Instead I have to book it on the website… really annoying and should be fixed asap. App gives an error when searching for seat reservations in an international travel and can’t find the travel options. Also, there is no easily findable feedback form on the website for the app. So I have to give the feedback here. Also a bit odd.

Not so clear how the discount card is applied, selecting a ticket is a challenge with tons of options vs best option

Currently using apple pay crashes the app. Edit: After that I got contacted to update even though I was on latest version…

Overall, the app is well designed and easy enough to use. The one exception is comfort check-in: the user is expected to manually enter their reservation ID, which requires either canceling the action, or looking up the number in an email. The app already has this information, since I am clicking through from the reservation that corresponds to that exact ticket, which is all the app needs. This needs to be redesigned with the actual user in mind.

Please make the whole app available in (at least) English. Currently it’s half English and half German (such as the ticket/trip information).

How do you change the language of the app? Or is this app only in German? I can’t change this in the app via the iPhone settings.

Hab mein Voucher angegeben, musste dann abbrechen weil Kartenzahlung nicht mehr aktuell war, danach war Voucher ungültig

worst train service i have experienced, and my friends have experienced.
it's 24-11, i can't cancel my d-ticket for december. what kind of ridiculous and oh so convenient for you logic is that? it's a budget ticket! why am i made to pay extra when there are 6 more days until december! ill fly next time. what's the point of individuals taking action against climate change when organizations do everything they can to make you reconsider.

Er wordt nog steeds geld van mijn rekening afgehaald terwijl ik een mail heb gehad terwijl mijn abonnement niet meer bestaat

No Apple Wallet support for tickets in a public transport app. Other companies have had it for years.