DB Navigator

Overall nice app, but:
- not being able to manually specify station of origin with reroutes is annoying since you can in practice make it further than what NS tells DB
- would like to find back earlier alternatives selected for the purpose of requesting refunds, particularly because of construction work announced earlier on
- please add NFC suppression to the ticket page. Trying to open a NS gateline with a DB e-ticket can result in a nasty €33,30 charge on Apple Pay because of an incomplete journey otherwise.
- the app sometimes forgets seat reservations

Ich muss immer mein Vater in Holland fragen um meine Fahrkarten zu bezahlen da die Deutsche Bahn wohl nicht möchte dass ich aus Deutschland mit Apple Pay zahle. Mein Vater kann das übrigens auch nicht, aber andere Zahlungsmöglichkeiten stehen für ihn schon offen. Wahrscheinlich sind ausländische Bankverbindungen das Problem.
Was schön wäre wenn im Übersicht alle größere Störungen aufgelistet werden.

Once you have decided you want the Deutschland ticket, you start the order process. Then when you’re done, surprise! You are obligated to send your private data to some ‘ID verification service’. Don’t like it? Too bad no ticket for you. Indicated nowhere, not in the terms and conditions, just sleazy. And next up, if you only want the ticket for one month, better hope it happens to be before the tenth, or you’ll be stuck with two months because you can order whenever you want, but you can’t immediately cancel, you can only cancel before the tenth of the precious month. Sleazy. This is the kind of company I do not do business with, never again.

Zeer klantonvriendelijke klantenservice. Ik zit al lange tijd in een klachtenprocedure, maar mijn klacht wordt niet behandeld. Ondertussen ontvang ik wél aanmaningen. Zelfs medepassagiers in de trein vonden de manier waarop het personeel met mij omging onacceptabel en spraken hen daarop aan. Erg teleurstellende ervaring.

After the latest update, I can no longer find seat reservations for future international train travel in the app. Instead I have to book it on the website… really annoying and should be fixed asap. App gives an error when searching for seat reservations in an international travel and can’t find the travel options. Also, there is no easily findable feedback form on the website for the app. So I have to give the feedback here. Also a bit odd.

Not so clear how the discount card is applied, selecting a ticket is a challenge with tons of options vs best option

Currently using apple pay crashes the app. Edit: After that I got contacted to update even though I was on latest version…

Overall, the app is well designed and easy enough to use. The one exception is comfort check-in: the user is expected to manually enter their reservation ID, which requires either canceling the action, or looking up the number in an email. The app already has this information, since I am clicking through from the reservation that corresponds to that exact ticket, which is all the app needs. This needs to be redesigned with the actual user in mind.

Please make the whole app available in (at least) English. Currently it’s half English and half German (such as the ticket/trip information).

How do you change the language of the app? Or is this app only in German? I can’t change this in the app via the iPhone settings.

Hab mein Voucher angegeben, musste dann abbrechen weil Kartenzahlung nicht mehr aktuell war, danach war Voucher ungültig

worst train service i have experienced, and my friends have experienced.
it's 24-11, i can't cancel my d-ticket for december. what kind of ridiculous and oh so convenient for you logic is that? it's a budget ticket! why am i made to pay extra when there are 6 more days until december! ill fly next time. what's the point of individuals taking action against climate change when organizations do everything they can to make you reconsider.

Er wordt nog steeds geld van mijn rekening afgehaald terwijl ik een mail heb gehad terwijl mijn abonnement niet meer bestaat

No Apple Wallet support for tickets in a public transport app. Other companies have had it for years.

How can I undo an alternative route to the original one? The alternative has an impossible connection!

Its great that you can select a specific seat for reservating a seat, or see where various facilities are found in the train.
However, I wasn’t able to buy tickets or reservate a seat through the app because of the payment system. Not everyone got a German bank account, nor Paypal, a Creditcard or Apple Pay. Even with the latter Dutch debit cards cannot be used. Please make it possible to pay with iDeal / Maestro which the majority of the Dutch people use to buy products.

De App werkt op zich goed, ook bij verbindingen met lokaal vervoer. Er zijn wel wat irritante dingetjes.
Als je een treinverbinding zoekt dan krijg je -altijd- eerst 1 of meer pagina’s met verbindingen in het verleden.
Ook vergeet de App je inlog gegevens te snel. Dan moet je eerst weer alles invullen voordat je je ticket kunt afrekenen en dat is zeer irritant.

Omdat ik milieubewust wil reizen heb ik een trein van Utrecht naar Berlijn geboekt. Na het boeken krijg ik na een paar dagen een bericht dat deze verbinding niet meer mogelijk is. Ik ben nu al een week bezig om via de site, de app, live chat en de waardeloze telefonische klantenservice mijn geld terug te krijgen. Allemaal zonder succes. De Deutsche Bahn is gewoon een gigantische puinhoop.