One of the shipping providers lost my package, and I create a case for my item. Buyers money is refunded, but I have not been compensated for the lost item. They claim that the item has returned to me, but they cannot share any proof. customer support just keeps repeating the same message over and over again. Not helpful at all on the shipping website. I cannot see the claim details anymore. I just have a screenshot that item has never reached me for a week ago, but that doesn’t count as proof I guess so it’s a terrible.
