App and site don’t work
MeerI have a flight in a few days and can’t open put my information in the app. Please help me
2door Umu****28/04/2026Possible fraud
MeerThey take your money, and do not send any tickets. When you try contacting customer support (app/ email etc), they ignore you. There is no phone number which is reachable from my location. 0/10, they still own me money.
1door Gin******09/04/2026Works only on strong WiFi
MeerI initially only got blank screens under my trip after logging in. I was traveling and didn’t have perfect internet, although other apps worked fine. Eventually found a stronger signal and it worked.
4door Wim*******14/03/2026Careful!
MeerKiwi will take the money that airlines legally owe you when a flight is canceled. Also no human available to assist you, only ai to wave you off when something goes wrong. Booking through kiwi can quickly turn out penny wise pound foolish.
1door Rob*******07/01/2026Pathetic service
MeerWe had one personal item and one cabin bag included when we bought ticket with Kiwi.com but KLM won’t let us take our cabin bag along with us on flight. They said you need to check-in the cabin bag which we did and they broke our bag treated us like second class citizens because we booked our flights via Kiwi.com
When I checked with Kiwi they said your cabin bags are included but KLM did not honour the ticket from Kiwi.com and forced us to checkin the hand back which got broken.
It was my first experience with Kiwi.com which turned out to be pathetic as customer service is AI agent chatbot and when you call no one pick the service centre call.
While the airlines treat you like 2nd class citizen because you booked flights via Kiwi or 3rd party.1door Tan*******28/12/2025Impossible to delete account
MeerIt’s impossible to delete account. I deleted it and it still exists. Support is ai (as expected) and keeps asking me for flight details despite my concern is not fight at all. Boycott this app if you are worry about your personal data. I deeply regret I had it because now I can’t delete my personal data from their system.
1door Vic*****28/11/2025Kiwi.com means problems
MeerKiwi means problems and stress. The app is slow. Kiwi app gave me the wrong booking number and I was unable to check in at the airline web. Then, you see the true nature of kiwi: If you need help, the call is automated and usless. The chatbot is even more pointless offering you unrealistic “solutions” not adapted to the situation you are describing. And if you stop answering to the bot (because you solved with the actual airline) , they label the bot conversation as “solved”, when the bot was unable to handle the problem. In times of chatGPT this is unbelievable : the chatbot was keep telling me to use the wrong booking number and to “stay 3h in advance at airline counter” when the previous flight (generated also by kiwi) was arriving only 2h earlier not 3. The bot never understood.
Strongly not recommended. Uninstalled.1door Non****30/09/2025Nooit meer kiwi.com
MeerTickets voor Wingo air boeken bij kiwi.com ? Extra bijbetalen om aan de balie in te checken en naast elkaar zitten? NIET doen! Ze laten je alles dubbel betalen. Inchecken via site lukt niet, dus nog weer betalen. Handbagage op heenvlucht prima, op terugweg ineens te groot? En weer bijbetalen!Vlucht vertraagd? Niemand geeft thuis! Van kastje naar de muur gestuurd. Meest waardeloze service ooit! Je wordt opgelicht!
1door Ria*******09/08/2025NOT recommended and they have their own tricks
MeerIf you want to book a ticket, find another travel agent. Kiwi never helps the travelers. I have a case that has been going on for a month and a half and has not been resolved. I am going to court.
1door Moh*******07/07/2025Fraudulent and Dishonest Company
MeerKiwi.com will charge you for services they never provide.
They lied to me, saying the airline didn’t issue a refund, but I confirmed with the airline myself that the refund was processed.
Still, Kiwi.com stole €60 as a service fee for doing absolutely nothing.
Stay away if you value your money and your time.1door Ins*****29/04/2025Kan niet inloggen
MeerIk heb ondertussen al wel 10 keer een nieuwe mail aangevraagd om in te kunnen loggen op de Kiwi app op de iPad. Deze mail ontvang ik echter niet, ook niet in de spam. Heel vervelend dat je met je mailadres niet gewoon in kunt loggen met een wachtwoord.
1door I T*****01/03/2025Scam alert
MeerI had an incredibly frustrating experience with Kiwi.com. Initially, I opted for the most basic option without adding any extras like insurance or seat selection. However, when I reached the checkout, the price suddenly increased by a shocking €300! Their explanation? Apparently, I "waited too long," which is absurd because I was moving through the process as quickly as possible.
This feels like a deliberate scam tactic. They lure you in with low prices and then hike the cost at the last moment, leaving you no choice after you've invested time filling out all the passenger details. It’s deceptive and dishonest.
Avoid Kiwi.com at all costs if you want to save yourself the headache of hidden charges and shady practices!1door Arm****21/12/2024Best App for Flight Search
MeerSearching for flights is the most convenient with this app with such flexibility in search filters. Saves me hours
5door Vir*******03/11/2024Booking not on app
MeerI made a booking and downloaded the app after that. There’s no way of getting multiple tickets in the app
1door Zee******12/10/2024Never again
MeerUtterly disastrous experience. My flight on July 7 from Amsterdam to Milan was delayed by over 3 hours, forcing me to cancel my entire vacation. I lost 700 € on flights alone, and Kiwi insultingly offered me a meager 14 € refund
1door Sco*******03/08/2024LET OP!
MeerAls je je refund als credit voor kiwi terug krijgt om wat voor reden dan ook. Kan je dit niet uitgeven aan een Ryan air vlucht en ook niet terug op je rekening storten. Moest zo 200 euro extra betalen voor een slechtere vlucht….
2door Anoniem20/06/2024Definitely Disappointed
MeerDisappointed both with the app itself but also with the services they provide.
1. Somehow they register a wrong nationality for one of my bookings and they forced to pay for changing it otherwise the ticket would be useless
2. My flight got cancelled and they were trying to sell me an extra flying ticket (more expensive price than the carrier) instead of facilitating the process.1door Pan*******09/06/2024Opgepast!
MeerPas op dat je geen fout maakt met boeken. Je gaat ontzettend veel extra betalen en als je erover belt naar een Nederlands nummer wordt je in het Engels te woord gestaan waarbij ze liegen dat het barst. Dus vermijden die club.
1door Mas******16/01/2024
Nu populair
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