I am devastated and furious. Google has completely failed me — and I know I’m not alone. My entire life is locked inside my Gmail account: personal memories, irreplaceable photos, critical work documents, financial records, medical details, and the contact information of everyone I know. I lost my password. That’s it. One lost password — and now everything is on the verge of disappearing forever.
I no longer have access to my old phone number. But here’s the worst part: I’m STILL signed in on my iPhone Mail app, yet Google gives me no way to reset the password or prove who I am. I’ve tried everything, from every device, multiple times. Google’s recovery system loops me through the same dead-end steps again and again. There’s no human support, no escalation, no alternative verification, no real help at all.
It is unacceptable that one of the biggest tech companies on earth, responsible for safeguarding the digital lives of billions, leaves users helpless when something goes wrong. I’m about to lose an account I’ve had for years, along with everything in it, because Google refuses to provide real support.
Google: this is a human issue, not just a tech issue. Fix this. Give people a way to recover their lives. We need change, and we need it now.
