I have been a good DHgate customer, but this experience completely destroyed my trust in the platform.
I paid around $4,200 for 8 watches that were advertised as high quality. What I received was poor quality, damaged, and completely different from the seller’s photos and descriptions.
I provided clear photo and video evidence during the dispute, but DHgate still sided with the seller. The dispute agent “Ivy” ignored many of my concerns and pressured me to return imitation products internationally while taking all customs and shipping risks myself.
I was even instructed to declare the package value as only $20, which puts the buyer at risk. Instead of protecting customers from misleading sellers, DHgate makes the dispute process stressful and unfair.
Very disappointing experience. Buyers should be extremely careful when purchasing expensive products through this app.