The thing is, whenever you have a positive experience they allow your comment, but when you have a terrible one and you decide to leave a review and share some feedback, they delete and claim that is “against their policies”. I’m very disappointed, I had the worst experience of my life, yet we left a polite review and afterwards was deleted, now I understand why most terrible places have 4,8+ scores, because the negative ones are deleted therefore even they are horrible they keep high scores. Very unfair, how can you trust that the place you’re going to is really good?