Swapfiets

The quality of the bikes at Swapfiets is laughably bad. I got a Power 7 for my work, but it has been one massive disappointment. The bikes are so poorly maintained that I had to constantly swap them out due to persistent technical issues and defects.
Even their own staff admitted that these bikes are barely any better than the cheaper models. The riding experience is awful, and you absolutely cannot rely on them for daily work or commuting. Save yourself the frustration and the endless trips to the shop for repairs; this service is definitely not worth the money

Als je een afspraak inplant, dan zeggen ze gewoon 2x achter elkaar een half uur van te voren af! Ze halen de fiets ook niet op die moet je inleveren! Mega slecht service! En zeker ook voor dat geld!

App is basic, but that is fine.
I have my 3rd Power7 bike in 2 months time, haven’t even biked in the whole period more than 5km. Electric support is failing all the time. Even the delivery team is ashamed of the quality, and that agains a monthly fee of €91,84!

My appointment keeps being rescheduled to different times that don't work for me, only for me to go back and pick the original time (thats still available) again and again. Wtf

Helaas lukt het nooit om een afspraak te maken met de app. Ook niet om te cancelen of verzetten.

De app werkt precies zoals je het zou verwachten. Duidelijk en overzichtelijk.
Gebruik de code SARAPROOST79661 voor €10,- korting ☺️

Prima fiets, snelle service en geregeld.
Krijg €10 korting met code; RUBEN21672

Voor een simpele reparatie moet ik 1 week wachten op het eerst mogelijke moment voor een afspraak. Dit is niet bepaald ‘altijd een werkende fiets’.

Apparently you’re not allowed to log a problem in the app anymore as it keeps promptin an annoying error

Goede fiets voor niet heel duur
Gebruik code THIJS BLOEM28917 voor €10 korting

I've tried to schedule and manage my subscription and settings through the app and everytime I get an error in the flows with zero ways to move forward. Why bother doing anything through the app if everything dynamic like booking a repair errors out.

Heb vandaag me power 1 E bike gekregen via SwapFiets ben er blij mee ging vrij vlot toen hij gebracht werdt erg tevreden gelijk even getest ze hielden zich aan de gemaakte afspraak ben erg tevreden ga deze fiets langere tijd huren blije nieuwe klant bedankt voor de goeie service ;)

The appointment calendar of all locations in Amsterdam is either filled with errors or no available slots. When I finally managed to book an appointment, it got cancelled a few days later. I can’t reschedule on the app at all because of the same issue.

Hunter picked up my bike without prior warning. My Phoneholder was attached the bike. Now they have lost my holder and did not return the money back.

Rescheduled 2 appointments. After waiting at home for them it was cancelled in the last hour of the window they provided. I tried to reschedule and they offered it 7+ days out. I’ve read reviews and this seems to be a recurring problem. Not ideal if you can’t make it to their shop. I would say if you’re not walking distance from a shop don’t bother with Swapfiets.

Avoid this service at all costs. I have returned the bike but I keep getting charged for small insignificant amounts that they cannot even justify giving me reasons why some amount was missing from the payment. Mind you I had used a voucher for a six month free service! Doesn’t make sense. Frustrating the least. AVOID!

It’s unreal there’s no way to prolong your contract via the app, while you can upgrade your bike and cancel your contract.

Wanneer je de membership probeert op te zeggen, gaat ie niet naar het volgende scherm. Vind ik een kwalijke zaak