I am extremely disappointed with PayPal’s customer service. I was charged an additional €149 in currency conversion losses on top of an agreed $200 cancellation fee for two refunds processed just days after the original payments. Despite multiple contacts with customer service, I received only generic responses that “exchange rates fluctuate,” without any meaningful explanation or willingness to review the case. As a long-time customer, I expected much better transparency and a fairer approach. Very frustrating experience.
