Omio: Trein, bus en vlucht

Dear people, who are ready this recent, don’t buy thickets by this company. Tickets are not working, no proper choice possible and customer service is far below level. We were in Nice the ticket from the app not readable on the entrance of the train entrance. We have to slip in , but we payed for legal.

I travel quite a lot and I have been using omio for almost two years now. Recently, I am having problem with getting a refund. Even though in the app it clearly says that the ticket is fully refundable, when I want to cancel my ticket it says it CANNOT be REFUNDED ! Are we scamming people now?

Ik moet steeds opnieuw boekingsnummer invullen om bij ticket te komen en kan geen volgende reis boeken op de app. Bovendien krijg ik steeds een mail om boeking af te ronden wat allang gebeurd is.

the service is not transparent. Be careful, this service may charge money from your card for unknown reasons. support service ignores

Mooie app, het is alleen jammer dat het boeken van een trein niet gaat, van Adam naar Barcelona. Hoop dat dat binnenkort kan.

Offers unlimited amendment but no way to actually make an amendment then refuses to refund or change and charges 20% when you inevitably have to cancel. Customer service the worst. Avoid using this scam app. Rip off fraud company.

Als ik zoek naar een trein van Rotterdam naar Parijs is er volgens de app geen mogelijkheid om met de trein te gaan. Als ik op NS internationaal kijk kan ik bijna elk uur vertrekken. Slechte app, snel weer verwijderen.

I didn’t receive the ticket confirmation so I lost my train. There isn’t any chance to get in contact with them for a solution. I don’t recommend it.

Poor customer support. I needed to cancel/change my booking while my ticket was still valid for this action, but neither option was functioning. I contacted customer support, and it took them ages to respond to my complaint, by which time the booking had already expired and I had purchased a new ticket. A critical booking company should provide prompt support or, at the very least, a hotline for urgent requests. I will never book through them again.

App works great and buying bus and train tickets for almost every destination in Spain is super easy. But the customer service of Omio is the worst and they don’t speak English on telephone or are willing to help. So, if something during your trip goes wrong, your ticket money is also gone.

I’m extremely disappointed with this app. I arrived on the station and I was waiting for the app to show me what platform I had to be. It never showed me the platform and told me the platform was “still unknown”. Once I got suspicious and asked around, I was told my train had left and I hat to buy new tickets in order to get to my destination. €200 down the drain…

I don’t recommend it at all they ask you to book cancellation insurance and if you want to cancel, they don’t refund the money for you. Be careful guys don’t book through this app.

Tried 3 international connections between main cities for Summer 2023 on November 23, 2022. You couldn’t find a single one, worse, even without informing me why not.

Zoek een trein naar obersdorf en krijg aanbiedingen van Brussel naar Berlijn… nou dat is niet wat ik zoek! Top!

I’m sure that there are trains available between Amsterdam and Bordeaux but Omio don’t show them

App will not allow me, the Senior in my married couple, to be the account holder. It will not allow me to change the account information after the fact. And it will not allow me to download mobile tickets without downloading and installing the app. Confusing, confounding and contemptible. Use any other method if you can to avoid this incompetent.

Helaas ook in deze app kan je uitsluitend een datum kiezen en niet gewoon een maandoverzicht van trein of bus of wat ook , alsof je altijd perse alleen op die dag en dat tijdstip kan reizen … niet handig . er zijn betere apps . ga m verwijderen want hier heb ik niet veel aan

Traag , blijft hangen op 5 personen terwijl ik nu maar voor 2 personen kijk. Krijg prijs in dollars? Datum wordt niet gelijk overgepakt , Site zou aangepast moeten worden dat zou fijn zijn dan verzin ik de gekste bijnamen om te versturen maar die kent hij al ?koekoek