Very disappointing experience with Kickstarter. I backed and paid for a project, but I never received the product. I tried contacting the creator and followed the steps Kickstarter recommends when a project fails to deliver.
After that, I contacted Kickstarter support as well, but I have not received any meaningful response from them either. Kickstarter is happy to facilitate projects and payments, but when something goes wrong, it feels like the backer is simply left on their own.
I understand that crowdfunding always involves risks and that Kickstarter is not a regular online store. However, when a creator stops responding and a reward is never delivered, I expect Kickstarter to at least take complaints seriously and provide proper support.
So far, I have lost my money, received nothing, and received no real help from Kickstarter.