I’ve been using GetYourGuide for years, but this experience has really let me down.
The search function showed an activity in Stockholm while I was specifically searching for Gothenburg, which led to an accidental booking. This feels misleading and like a serious issue with how results are displayed.
I booked the activity less than 24 hours in advance and immediately contacted support within 5 minutes, but I was still denied any refund or flexibility. There was no real way to recover the €100 I spent, even though the mistake was reported right away and nothing had been used.
Be very careful when booking close to the 24-hour cancellation window, because once it’s done, there seems to be no way to get your money back, even in clear cases of confusion caused by the platform.
Disappointing experience from a company I’ve trusted for years.
