FlixBus: Goedkope Bustickets

One last minute cancellation in the US and one 3hour delay from London making it impossible to get a proper connection to Amsterdam would be reason enough for one star. However the kindness and helpfulness of the driver and codriver warrant 5 stars. Hence 3 stars.

Betrouwbaar en betaalbaar, ik reis al jaren met flixbus vanuit Noord Nederland. Ik ben fan!

I booked a bus from the Netherlands to Germany to get so my cousin could get to his university by tonight, but the bus did not wait! The bus had to be there at 18.25 and would’ve left around 18.32, but it came at 18.30 and we were there at 18.26. So we should’ve been able to get it you think? NO. The bus immediately drove away. It was not OUR fault that it came 5 minutes too late, yet now we are on our way to catch it before it gets to Germany. And I also tried to call the costumer support but the man first of all, didn’t know enough English to be able to communicate with me. On the *English* line. And as you can see my English is enough to be able to tell my problems and try to find a way out of the problems. Second of all, this person did not want to understand me, whilst I repeated myself a few times. Then they ended up not responding at all and made me have to hang up. Which made me furious. What do you mean I miss a bus, because THEY came late, and then the costumer support, first of all makes me wait 5/10 minutes (at the emergency line by the way), and ends up not even helping me. Now I’m following the bus to the next stop which is an HOUR away. Because we don’t have another way out of this. So I would not recommend booking a trip, unless you will be there REALLY early and do manage to catch a LATE bus, while they don’t even wait for you to get in.

Very unreliable schedule in the Netherlands. Always delay 30 mins to 1 hour for weekdays schedule, even at non peak hours

Even though I have turned off the “discounts and offers” notifications I STILL get notifications for discounts and offers.

I am very happy that FlixBus exists. It makes my travels easier, and that is imprtant to me.

Водитель намеренно проехал мою остановку, а затем выкинул.

Booked two tickets and none of the buses showed up at the right station with 15 minutes to departure. I tried to talk to one of the agent and nobody ever discussed the hell to me…

Ging met de flixbus van Berlijn naar Hamburg, 1322 Flensburg om 17:00.
Hele boze & chagrijnig personeel. Zat je op te jassen en je moest zelf maar je 20kg koffer in het ruim op de anderen zien te krijgen.
Je stapt nog niet eens binnen en de bus rijdt al.
Een vrouw wou naar de wc en dat mocht niet, want ze “moest blijven zitten”, aldus de buschauffeur met de rare lijn in z’n achterhoofd. Wat een nare vent, hij heeft ieders humeur verpest. Ik geef het alleen 2 sterren omdat het een redelijk goedkope reisoptie is.
Maar oef, die chauffeur moet ik niet nog eens tegen komen. Ik hoop dat elke stap voor hem voelt alsof hij op een lego blokje stapt.

It’s always delayed and there never let you know before on the app, and you can’t find cancel option, two stars because it’s sometimes convenient

It’s a hell to try to find the right platform, there is almost no finalisation and all they sent you is a pinpoint that is “close to the arrival point”. Bus is either late or leaves before the agreed time. The price might be good but is not worth the headache!

мрази, отменили рейс из Фрайбурга в Роттердам. Поставили перед фактом, за 6 часов до отправки ! Поехал другим рейсом, доехал с опозданием в два часа ! Помойка а не компания

Jammer dat je via de app de zitplaats naast je niet eventueel vrij kan houden. (Dit kan wel via de flixbus website)
In the app there is no option to keep the seat next of you free

The app barely functions, I can’t even adjust departure date or cancel a part of my trip.
I had two buses after one another, but since I could use the train instead of my first bus (and wait 4+ hours at the station) I wanted to cancel my first bus. To do this I basically had to cancel my trip and book a new ticket. Cancelling my buses gave me a cancellation fee I had to pay and booking the new bus (half the original trip) then costed me even more. In total cancelling my first bus costed me 50 bucks. I would have been fine if I got no money back for my first bus but now it even costed me money.
Also; changing or adding things to the trip does not work, to add luggage I have to do the same thing, to change departure time I have to do the same thing.
I have spent way too much money on these weird workarounds to change my trip to a point I am now looking for alternatives.
Oh yeah, if you book a specific seat, goodluck, someone might be sleeping on your reserved seat and flixbus personnel will just tell you to take any other seat after which people will wake you up because you are sitting on their seat.

WORST COMPANY EVER!
2 times in one trip! From Netherlands to Brussels and back!
I arrived on time, the bus driver told me “this is not the bus, take the one after”
After he left I waited with my family, the I discovered that that was the bus!
I tried contacting the customer service WITH NO HELP at all! No following up, nothing! no refund even!
I had to book another ticket!
When coming back! I’ve been waiting for 25 mins, asking everyone, the bus driver, the leading person, they all told me just wait this is not the bus!
After that I asked again! They told me “ we cannot help you, you missed the bus”
In a very non professional bad non helpful way!
This is a scam company! no refunds! No help! No customer service that actually helps!
Never ever riding with this company again!

Super slechte app elke x wanneer ik een rit boek laat de service je betalen voor niks want de rit kan niet geboekt worden dit is nu al meer dan 5x gebeurt verschillende momenten onbetrouwbare app en dan moet je achter je geld aan gaan terwijl je juist net weg wil gaan ergens heen als ik -5 sterren kon geven had ik dat gedaan !
Nu reageren ze op deze recensie zogenaamd met een link naar hun flut klantenservice site dat jullie moet laten denken dat ze klantgericht iets willen oplossen slaaplekker flixbus

Usually a train ticket from Amsterdam to The Hague is 15€ or more,
With flixbus i got it for 5€ or less depending on the season and time

4th of October 2024, I needed to travel to Atlanta airport and decided to do this with a greyhound bus. I was at the station 30 minutes before departure. I waited there for 45 minutes until I checked the app and saw that the drivers has just skipped the station. I payed $55 and now had to pay for an Uber to the airport costing $170. I called Greyhound and they told me to get in contact with their customer service. They told me THEY WILL NOT GIVE BACK MY MONEY. One cannot trust greyhound that it will stop at all the stations.