ClassPass: Fitness, Spa, Salon

Around two weeks ago, the synchronization with Google Calendar stopped working for all my reservations . I see the confirmation pop-up, but no event is added to my Google Calendar.
In addition, I can no longer see any of my friends in upcoming reservations, when they have booked the same reservation. These issues are extremely frustrating and cause a great deal of inconvenience.
I already contacted support, but it was not helpful. It seems that even after requesting to speak with a human, an AI bot continues the conversation instead. That’s very disappointing.

I strongly advise against using ClassPass. In my experience, their business practices are misleading, and they continued charging me even after I canceled my membership. It felt dishonest and completely unacceptable. I would never recommend paying more for ClassPass when a gym membership and personal trainer at Saints & Stars can offer better value. Based on my experience, this company operates in a way that feels exploitative.

I’m trying to sign up but always get an error after entering my payment details, telling me to contact support. This support is an AI chatbot, which only says the most useless things. After 15+ minutes it finally connects to a real human, which takes another 20 minutes to give a totally irrelevant answer (to not use a debit card, which I already said I wasn’t using) and immediately closes the chat. Such a waste of time, I give up.

Chat bot took me in loops to solve a payment issue, none of their instructions worked, got asked to talk to a representative but they also seems like a bot.
They where little attentive and just repeating the same instructions despite my constant explanation about how those instructions did not work for me at all, i wanted to understand what the issue was and they cut me in the middle of the chat.
Had to re start the conversation again to finally sent my case to someone that could fix it.
Terrible experience. Disappointed.

Cant turn off the notifactions to “buy more credits”, “change your plan” or “invite a friend”.
I can turn off all my notifactions, but then i dont get notifications about upcoming classes.

Is there a possibility to call with classpass instead of speaking to multiple chatbots. I have been waiting more than 48 hours for the expert team to process a simple payment (which was not my fault but an error at ClassPass). I assume I spoke to another chatbot again after asking for an employee (i keep getting the same Vivian), who states that I will not get my 80 credits back and that my account can no longer be activated in general, while the money has already been deducted from my own account. I have been a customer for 3-4 years and have never experienced so many problems with classpass.

The cancellation fees are outrageous when compared with the price of subscription. Better to pay a regular gym, at least if you have a problem and cannot show up you are not being charged extra

You can’t even go to the same location/brand twice during your trial period, which means you have to further out after each workout. So inconvenient eewww.

This app is honestly a bit of a scam - you are not really paying for the “credits” or to use them. Once you cancel your payment it automatically deletes unused credits. So if you pay 25€ and you receive 25 credits - but then cancel, you lose all your credits. Which begs the question, what am I paying for exactly? Credits also don’t roll over even if unused. So the credits aren’t worth anything. From a business point of view - they offer so many trials, but the businesses have to pay for the students, the teachers etc. Classpass isn’t paying the businesses either. So basically they mess both parties up for financial gain. If you have a complaint about this, it’s nearly impossible to reach out to them. I think because they are aware of their scammy tactics.
But if anything - classpass? Please explain to me what is it exactly that I’m paying for? If it’s not credits(since they clearly aren’t mine to use) then what it is?

Their dynamic pricing makes everything as expensive if not more if used regularly and over a few months. Non existent customer service that doesn’t understand basic English is also frustrating.

It’s so not flexible and so disappointing in general. Used it for many years, over 5k bookings but no flexibility or anything. Customer service unreachable through mail and chat is not coming to any solutions. Have lived in many countries and it’s good to see what’s going on everywhere but I nowadays it’s better to join a community based gym. Less expensive, more rewards

De app is iets stabieler geworden in recente updates. De gedwongen review is er nog wel en heel erg irritant. Bovendien vervuilt het de scores. Wat betekent het nog als ik elke keer opnieuw de sla die ik heb gehaald als goed aanmerk? Of ik ga uit irritatie een random aantal sterren geven. STOP hiermee. Of weeg aantal reserveringen voor hetzelfde ding mee in je algoritme.

Generally it’s very expensive for what it offers, but I especially didn’t like all the cancellation and absence fees which you cannot pay with your credits, but rather you pay extra. The app is already expensive, the extra fees just make the experience more stressful for me. I cancelled it after the trial period because it really wasn’t worth it.

Elke keer als ik bij Gym Royale wil boeken krijg ik een error terwijl de les beschikbaar is. Andere plekken kan ik wel boeken.

Came back to classpass after a year and wow, the app was really neglected.
Such a shame, hopefully they’ll fix it or someone else will fill the gap.

Ik wilde eigenlijk geen sterren geven maar dat kan helaas niet!
Ik ben erg teleurgesteld in de klantenservice van Classpass en heb ik altijd zonder issues gebruik kunnen maken van het platform. Nu had ik helemaal zin in een gezichtsbehandeling en sta ik voor een dichte deur van een salon op jullie platform. Nog erger de salon bestaat niet eens en ik krijg mijn geld niet terug. Zelfs extra credits gekocht om deze behandeling te kunnen doen maar dat geld krijg ik ook niet terug.
Ik vind dat jullie en de salon verantwoordelijk zijn voor wat er op jullie platform staat en daar ook naar moeten handelen. Ik heb mijn abonnement opgezegd omdat ik er te weinig gebruik van maak en altijd credits verlies en daarom wilde ik ze nu voor de nieuwe cyclus opmaken.
Nog nooit meegemaakt dat een bedrijf zo handelt wanneer het de fout van het bedrijf en hun klant is. Erg teleurstellend!

Using this app is so much effort, it already feels like a workout. Its slow, have to restart constantly.

You can’t navigate more than a couple of times in the app otherwise it heats up your phone like crazy and freezes. I gave up trying to do anything in the app, it’s borderline unusable. And that’s on a 15 pro max