Bolt: een rit aanvragen

It had a welcome of 30% discount , it didn't applied by itself and I paid according to the application and it sended a summary after the drive with a less higher price . Finally I paid almost double and the support didn't even help to solve it . I will delete the app and prefer use of other applications with costumer support.

Fijne app, maar als je een korte reis wilt word je vaak afgewezen omdat de chauffeurs het dan te goedkoop vinden.

They can change the price without notifying you and charge you and their customer service does not work

Every time I try get an car from them. They never have anyone available but quick to take your money from you! And wait long for return

Belachelijk dat je een rit kunt plannen, om je ‘geen zorgen meer hoeven maken over of je verzekerd bent van een rit’ maar vervolgens pas aan het eind van het ophaaltijdstip van je geplande rit laten weten dat er geen chauffeur gevonden is. Dan is mijn inziens het hele nut van een geplande rit dus niet behaald. Gelukkig kon een Uber me op tijd naar het vliegveld brengen.

5x geprobeerd een rit te boeken. 5x door Bolt geannuleerd wegens geen chauffeur beschikbaar. Wel 5x automatisch afgeschreven. Bolt zecht dat het om een reservering gaat, maar het geld is daadwerkelijk van mijn rekening afgeschreven. Terugstorten door Bolt kan tot 30 dagen duren. Als het dan nog niet op mijn rekening staat moet ik het met mijn bank uitvechten

The driver went in the opposite direction without cancelling. Missed my plane because drivers on this app repeatedly do not commit to their rides.

Rides get canceled very easy last minute by the drivers. Which leaves agitated people looking for a driver. Would not recommend to use bolt service

Looking for another driver. Looking for another driver. Looking for another driver. Looking for another driver. Looking for another driver

Bad and very bad customer service.
They withdrew money from my account for a trip I didn't take. I contacted customer service, but they didn't offer any assistance.

The internet of the driver did not work which gave me a lot of stress. The costs were 13 euro. I got even out earlier but driver screwed me by putting extra costs while it was HIS INTERNET which did not work when I contacted him several times. I feel bad how this driver screwed me and asked 22 euro instead of 13 euro.

I ordered this taxi for an hour and the time for waiting for driver kept increasing every minute. Wooww. Perfect service

Always showing 2-3 minutes for a car to come, never correct, actually takes 10 minutes to find a car and another 7 min for the car to come. This is misleading and very bad experience. Better show 10 minutes and then I’ll book earlier

Standing at the airport, tried with 3 different drivers and they all cancelled the ride. Would not recommend this service

I am extremely disappointed with Bolt’s service.
Yesterday, I scheduled a ride from my home to Amsterdam Centraal because I had a train to catch. I specifically chose the advance booking option so that I could plan my morning with confidence. I carefully organized my departure time and travel schedule based on the confirmed reservation.
However, just 10 minutes before the scheduled pickup time, Bolt cancelled my ride. This left me in a state of panic, desperately searching for alternative transportation and worrying that I would miss my train.
The most frustrating part is that Bolt advertises a ride reservation service, yet there appears to be no guarantee that a booked ride will actually be provided. If a reservation can be cancelled only minutes before pickup, then the service defeats its own purpose.
As a customer, I expect reliability when I make an advance booking, especially for important journeys involving trains, flights, or other time-sensitive commitments. Instead, I experienced unnecessary stress, uncertainty, and inconvenience.
This experience has seriously damaged my trust in Bolt. I would appreciate an explanation of why the ride was cancelled at the last minute and what measures Bolt is taking to ensure that other customers do not face the same situation in the future.

I just waited 20 minutes for a ride that kept taking unnecessary detours before that I just had been cancelled on like 10 times while the law drivers already confirmed to come pick me up.. I cancelled and now I have to pay a cancellation fee? ridiculous, truly. Won’t be using again.

Drivers keep cancelling. Had two drivers drive towards my location to than cancel - probably for a better fee elsewhere. Terrible experience.

Had a massive issue with a driver who 1. drove past me with another passenger after accepting the ride and he had not other ongoing ride. 2. then proceeded to drive to the destination and asking me to cancel & 3. the thing cost me 30min. delay and I didn’t even get a response by the support within the last 2 days.