Amex Experiences

Logging in impossible, ending up in a log in loop, hence no benefits. Over the years the benefits also dwindled, cancelling my card after this trip.

Amex is purposely selling you card with benefits that are nearly impossible to get. Hotels, restaurants, etc. - everything is locked behind tremendous complexity to discourage users to actually activate their benefits. Both the app and online sites are convoluted and not transparent, by design. Finding things is literally impossible. And the app, designed for global travelers, is exclusively set in the local language, in this case Dutch. This is a total piece of garbage

For a company called “American”, it is not available in English in the Netherlands. Result: I can’t use the app.

Disappointing that for a global service and offering provider, that the app is not possible in multiple languages. I’m English speaking but because my region (where I live) is set to The Netherlands, I only have the possibility to use the app in Dutch. This significantly reduces my want and need to use the app.

App tells me to update and then the App Store shows no update! Now I’m caught in a loop and have to uninstall the app. And then needs a new two day validation for me to use the services. Expected better from Amex..

Not only not in English, which ok…
Its completely useless, everything redirects you to the website anyway

Very disappointing that there is no English language available for the app, compared to the ICS Mastercard app it has the bare minimum of functionality. You can only see an overview of the transactions and have notifications. It’s functioning well but very basic.

Look at the reviews. So many people would prefer English just to use the app. Sometimes I wonder if it’s a negative pattern used to make sure the least number of members can use the benefits. What are you playing at AmEx?

It’s literally a useless app. Bugs everywhere, not able to log in your personal account, and now everything has to go through this app which is horrible experience.Language also not changeable… I don’t why it exists… just literally switch back to website please if you are creating this hassle

Would be nice if it is inclusive , not every user that holds the country Amex card speaks the local language, for example , ( one could have a dutch Amex account, but dont speak dutch , ) and the default and only language once (netherlands) is selected is dutch ,
Suggestion: have (english) language option available

It’s not admissible that an official American Express app does not have English as second language. It’s only in Dutch… come on!

It’s 2025 and for a “platinum” experience you would expect at least several languages support, no matter the country. These are the basics…

App in the Netherlands rarely have any offers. Generally the card benefits not so great as in other countries

One of the worst apps and customer services experiences ever. Not sure anybody cares about customer experience at Amex. Even services included in your tariff are hard to get or activate. Always have to clarify it via chat with an agent. And chatting is another story… :( spent several hours to get simple answer. Chat agents have good intentions, but very little knowledge. Very disappointing from a “premium experience” company.

Feels more like a browser. No real use for the app. There are no benefits unless you have the centurion card.

After authenticating it suddenly signs out and you need to start all over again. And for what? The only “experience” Amex offers is the offer to upgrade to a more expensive card. That’s it.

Every day registration again.
Push-selection not working.
And overall, more and more downgrading the Platinum options. If they continue: bye bye.

AMEX you really need to work on you client experience. You offer a lot of things but nothing is clear and very vague. And when you try to find info it’s nowhere to be found.