I contacted the service desk and it’s solved now! Thank you. All works good now.
I paid €59.99 for a one-year Virtuagym PRO subscription through Apple, which is clearly shown as active until 2 August 2027. However, after the recent app update, Virtuagym suddenly cancelled my PRO status and I received an email saying that my membership could not be renewed. I have now lost access to the PRO features I have already paid for, despite Apple still showing my subscription as active. The app simply directs me to purchase PRO again. I am obviously not going to pay twice for the same subscription. Very disappointing. I expect my paid PRO access to be restored until August 2027, or the remaining subscription period to be refunded.