Uber Eats: Maaltijdbezorging

Add on fees, drivers picking up extra orders along the way to a degree your order is delivered beyond an hour, cold arrived orders, high prices. Food delivery companies ate all of their investments and now screwing over restaurants and customers. Go pick up your food from restaurants directly.

Werkt prima, maar als je de app niet gebruikt en ook bij de apple instellingen de meldingen uitzet, dan blijf je ze toch constant krijgen. Soort virus van meldingen waar ik niet op zit te wachten. Dus verplicht wel weer moeten deïnstalleren. Jammer

The additional charges are very expensive. Lot of times I don’t order because of these costs.

Ordered through the app and food was not delivered. When I called the delivery person could they could not give a proper explanation. The AI help system was of no use.
In the end the amount was refunded, but I lost about 90 minutes sorting it all out. No compensation was given for lost time and ruined plans.

Order has missing items, only 2 out of 3 people have dinner.
UberEats reaction? “Welp, sucks but it’s non-refundable. Bye”

Expensive service fees. Adding additional stops en route which means food arrives cold. Zero interest in customer service. This is actually just a terrible service. Use any other app

De extra kosten die erbij komen zijn niet normaal die heb je niet als je direct vanaf het restaurant besteld

Apart van bezorgkosten en verhoogde producten komt er nog service kosten waar ik op afstand van 3 minuten woon 1 euro bezorgkosten moet betalen en nog 5 euro service kosten. Mij zie je niet meer bestellen

Got my order canceled after HOURS of waiting for my order - when calling it turned out to be out of service! Even in google maps it says CLOSES apparently - support canceled my order but didn’t (want to) understand.. they wasted my time waiting and then I had to order from another place and the support was giving my hassle that I am getting my refund for my order at a CLOSED RESTAURANT

bij het bestellen van je order geeft uber eats andere tijden van bezorgen aan. de bezorgtijden wijken heel erg af met het plaatsen van de definitieve order. super misleidend. ik zal voortaan gebruik maken van de app thuisbezorgd

Atrocious user support experience. Multiple orders arrived without items and you can’t even select which item was missing, no refund either. Might as well write it on a paper and throw it into a rubbish, result would be the same as the new – “AI” based – help.
And that’s with Uber One subscription!

Orders are often late and incomplete. Terrible service of automated responses that do not look into the issues you communicate with them. Refunds are inadequate and the service fee and delivery are getting more and more expensive.

No customer service whatsoever exept for some AI generated messages that keep you on a loop. Riders pick up your food and then fullfill 3 more orders so by the time you get it is frozen cold

Driver didn’t ring the doorbell and left my food on a public sidewalk (during a heatwave) where it was immediately stolen. Support claimed a public street is a "secure location," promised a manager review, and then completely ghosted me until the ticket auto-closed. And no response since then. This level of service and non-existent support is disgraceful. I will never risk ordering from Uber Eats again.

The app advertised zero service and delivery fees for adding a new merchant, but the fees still appeared at checkout. The promotion didn't apply as stated. They also clearly make it impossible to contact support. I’d say go for other delivery apps

Promoties worden niet nageleefd en de klantenservice stuurt alleen standaardantwoorden. Ondanks bewijs en screenshots werd mijn vraag nooit inhoudelijk beantwoord. Erg teleurstellend.

Ik hoop echt dat er niets mis gaat met je bestelling want Uber Eats heeft schijt aan elke vorm van klantenservice!

Mijn bestelling is pas geannuleerd nadat ik meer dan anderhalf uur had gewacht en de app aangaf dat de bezorger al onderweg was. Met de klantenservice krijg je alleen een chatbot dus kom je ook niet verder mee