Uber Eats: Maaltijdbezorging

This app had really good customer service. Now whenever you need to report an issue, someone in India is in charge. Of course the outcome is absolutely low quality service.

Het is vrij teleurstellend als bestelling al onderweg is en slechts ‘enkele’ minuten verwijderd van je locatie…om dan een annulering te krijgen. Ik verrek van de honger..

they would refund you 50% of the order when the order never arrives, 0.78 euro for the 7 euro drink that did not arrive cause there was a discount for other items

The algortihm makes your driver drive 5 stops before you get your food. The food will be cold when you get it. And when you try to contact customer support they tell you they will resolve the issue and get back at you, but then they gost you and your stuck with nothing. Dont order with Uber!

Cold food because the delivery guy makes several stops (policy of uber eats). Support doesn’t exist within the app, only standard reply’s

Wilt niet een bestelling annuleren nadat je na 1 minuut belt en het restaurant ook wilt annuleren.

A delivery person calls me 6 min before he is supposed to deliver (after 40min wait) to tell me he couldn’t pick up the order because it was too big and he needs me to cancel it. I contact Uber Eats Support and they tell me that the order was picked up and it’s on its way.
It’s truly like “talking to a wall”. Three different people in support repeated the same answer “we see that the order is on its way” but they cannot contact the delivery person themselves so they simply thank me for my understanding and end the chat.
Two hours later, and the fourth support person I’m chatting with, they agreed that there’s seems to be a problem and cancelled the order.
The problem is two lost hours of chatting with you and then having to figure out an alternative for dinner because it’s not just about uber Ests poor app and service, this is actually food we were waiting for.

Almost every restaurant has these discounts, but most of them are overpriced items. They deliberately set the price of the ordinary products twice as high, and then appear on discounts page. Fix it, make them choose these type of discount from existing products. Really starting to look like alibaba

Predatory practices and price gouging due to market dominance. Why are you charging “marketplace fees? Your whole business’s concept is being a platform, you’re taking 40% of the restaurants’s earning AND 2€ from me to satisfy your greed? Your business is pure evil, hope your shareholders and executives die in a fire.

Worst delivery app ever, i made an order and it never came they said that its gonna be late until it get canceld i've waited 2 hours and then the order got canceld from the app and i never got my money back very very bad dont order anything from then

Customer support just closes chats with false reasons and there’s no way to get proper assistance.
Since the application doesn’t provide any functionality to get someone actually reading what is written or escalate the issue, the other provider just found one more customer.

Agent will respond with blatant 100% lies, then when calling out the lie they close your chat & don’t respond anymore

Ik wou hetzelfde eten bestellen via Thuisbezorgd maar moest via Uber veel meer betalen dan de totaalbedrag. Ik vind het heel triest om eerlijk te zijn.

It seems as tough these people spend all their money on marketing since the app is not intuitive with many of it’s features being slow or not working.Also doesnt allow you to order from places that arent 5 minutes away from you for better service and better choice in where you order from for God’s sake use Thuisbezorgd.These people cannot be rewarder for their terrible service.

The app works good but could be improved. maybe it would be good to force your restaurants to offer pictures for all their menu items. That way I don’t have to cross-reference on google to see what I’m ordering. And lower the service costs of the platform

Bad estimates on all deliveries, no gps tracking (the app doesn't even announce you when the food has been prepared or picked up from the store), some stores are announced as open even though they are closed and I got scammed for my food twice. I did receive a refund but they did not provide any
kind of compensation for waiting an hour for nothing on each one (and refused to do so as well upon request). Unreliable, switch to whatever's local in your country

Awful bugs sometimes, awful customer support, awful riders support, awful fees…

Ik heb met bestellingen nooit problemen gehad in het verleden. Sinds een bepaald moment is de optie uit de app verwijderd om de donkere modus in te kunnen schakelen. Waardoor je nu alleen nog maar felle witte achtergronden hebt. Lagere helderheid kan ik het niet lezen, hogere helderheid is het veel te fel. En dan ook nog Toegankelijkheid in je app instellingen durven plaatsen. Geen support opties. Zonder oplossing hiervoor GEEN bestellingen meer van mijn kant.