Uber Eats: Maaltijdbezorging

Promoties worden niet nageleefd en de klantenservice stuurt alleen standaardantwoorden. Ondanks bewijs en screenshots werd mijn vraag nooit inhoudelijk beantwoord. Erg teleurstellend.

Ik hoop echt dat er niets mis gaat met je bestelling want Uber Eats heeft schijt aan elke vorm van klantenservice!

Mijn bestelling is pas geannuleerd nadat ik meer dan anderhalf uur had gewacht en de app aangaf dat de bezorger al onderweg was. Met de klantenservice krijg je alleen een chatbot dus kom je ook niet verder mee

Helaas door de bezorger verkeerd bestelling ontvangen….
Zag het pas bij open doen van de tas..

They always forget my sauce and I pay for it. With an additional writing space i can help remind them of my sauce

Deze recensie gaat niet zozeer over de app, maar over afhandeling van klachten. De klantenservice is onbereikbaar, of je krijgt ai-antwoorden terug. Als er een probleem opgelost moet worden zijn ze in geen velden of wegen te bekennen. Doe jezelf een lol, gebruik dan liever Thuisbezorgd/Takeaway of bestel bij het restaurant zelf.

This app had really good customer service. Now whenever you need to report an issue, someone in India is in charge. Of course the outcome is absolutely low quality service.

Het is vrij teleurstellend als bestelling al onderweg is en slechts ‘enkele’ minuten verwijderd van je locatie…om dan een annulering te krijgen. Ik verrek van de honger..

they would refund you 50% of the order when the order never arrives, 0.78 euro for the 7 euro drink that did not arrive cause there was a discount for other items

The algortihm makes your driver drive 5 stops before you get your food. The food will be cold when you get it. And when you try to contact customer support they tell you they will resolve the issue and get back at you, but then they gost you and your stuck with nothing. Dont order with Uber!

Cold food because the delivery guy makes several stops (policy of uber eats). Support doesn’t exist within the app, only standard reply’s

Wilt niet een bestelling annuleren nadat je na 1 minuut belt en het restaurant ook wilt annuleren.

A delivery person calls me 6 min before he is supposed to deliver (after 40min wait) to tell me he couldn’t pick up the order because it was too big and he needs me to cancel it. I contact Uber Eats Support and they tell me that the order was picked up and it’s on its way.
It’s truly like “talking to a wall”. Three different people in support repeated the same answer “we see that the order is on its way” but they cannot contact the delivery person themselves so they simply thank me for my understanding and end the chat.
Two hours later, and the fourth support person I’m chatting with, they agreed that there’s seems to be a problem and cancelled the order.
The problem is two lost hours of chatting with you and then having to figure out an alternative for dinner because it’s not just about uber Ests poor app and service, this is actually food we were waiting for.

Almost every restaurant has these discounts, but most of them are overpriced items. They deliberately set the price of the ordinary products twice as high, and then appear on discounts page. Fix it, make them choose these type of discount from existing products. Really starting to look like alibaba

Predatory practices and price gouging due to market dominance. Why are you charging “marketplace fees? Your whole business’s concept is being a platform, you’re taking 40% of the restaurants’s earning AND 2€ from me to satisfy your greed? Your business is pure evil, hope your shareholders and executives die in a fire.

Worst delivery app ever, i made an order and it never came they said that its gonna be late until it get canceld i've waited 2 hours and then the order got canceld from the app and i never got my money back very very bad dont order anything from then

Customer support just closes chats with false reasons and there’s no way to get proper assistance.
Since the application doesn’t provide any functionality to get someone actually reading what is written or escalate the issue, the other provider just found one more customer.

Agent will respond with blatant 100% lies, then when calling out the lie they close your chat & don’t respond anymore