Hilton Honors: Book Hotels

The system error happens all the time, I cannot even log in. The website is fine, but the app is terrible. Hope you can fix it quickly…

Since a few weeks it constantly shows this message; Sorry for the interruption, let’s try that again….
You cannot get to your past stays or many other things because of that. Very annoying. It is ok of this happens and they fix it after a few daus but this is goingnon for weeks already now…

Bij aankomst een miscommunicatie in reservering. Niks was te veel gevraagd voor Fayd en Ilias midden in de avond na aankomst om alles na wens te regelen. Ook tijdens ontbijt lieve en behulpzame mensen die altijd lief waren voor mijn moeder. Die aan beginnende Alzheimer lijdt. Ook de beveiliging die een oogje in het zeil hielden om het zo comfortabel mogelijk voor mijn moeder te doen. En goed opletten met ze allen dat ze niet alleen van het hotel weg kon lopen. Super super mensen. Blij dat er nog aardige en behulpzame mensen bestaan en die zitten zeker in Hilton Garden Inn Tanger.

I book through the app, which then asks credit card info. So far so good. Then when I check in, I need to provide these again. But 9 out of 10 times I still need to go to reception, and they again need to process all my details as well as my cc info. Why has this been made so complicated? This happened again today at Hilton Düsseldorf and I don’t see why I would not use booking.com in the future. They have a much simpler process than HH does.

Easy to manage stays and find hotels
Would be better if the hotel flags on the map view were so not huge, to hide the map ….

Good app but for receiving honor points
you need to book directly, that’s crazy
while you spend money on a stay. It’s a hassle to get your points added to you honor card. During check in they can add your points.. but once checked in and forgotten to mention your
loyalty card they can’t add points anymore.
The reason of my 4 star review.
There are many reasons to book elsewhere
and somtimes the Hilton is fully booked
but still have rooms on other sites. The point system could be more advanced than it is now. And the reservation data to check past-reservations don’t go that far back in time.
Customers loyalty should be rewarded for any bookd stay in Hilton rather than IF booked at Hilton directly - you spend money in here anyway -

Have been using the app for a long time now! Love the digital key. It usually works good, but on long stays, it is removed/ expires after 4 days or so and required a refresh/ reissue from the front desk. But for that, it’s a great app!

Prima boeking maar het is wel ingewikkeld geworden met al die ingebouwde ‘veilig betalen stappen’.

We hebben een aantal keer geslapen in de hotel keten.
We hebben blijkbaar een account maar weten het wachtwoord niet meer. Na het aanvragen van een nieuw wachtwoord (waarom heb je überhaupt een gebruikersnaam en e-mail nodig?)
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Op hulp / support wordt ook niet gereageerd.
zonde want ik impotentie een handige app.

If you unlock the door and put your iPhone away, the green ‘unlock’ screen is shown and frozen when you re-open the app. You have to manually kill the all and open it again to get it responsive.

Ik boek al jaren via de Hilton app. Waar in de wereld dan ook altijd goed hotel en betrouwbare service. En veilig!

Only one reservation you van see in the app. When I login to my account on internet I can see two reservations. In the app it is also not possible to give comment on the iPad. Good luck, but please solve the problem.

Very convenient app, but it does not give you the best price. A colleague just saved $365 for 6 nights by not using the app and go through his airline.
I have been a diamond member for years but that doesn’t seem to matter.

Sinds de laatste update krijg ik alleen nog maar ‘That was unexpected’ te zien met de melding ‘Sorry for the interruption. Let’s do that again.’ Verwijderen en herinstalleren van de app werkt niet. App functioneert verder helemaal niet meer.

The app itself is ok but the backend has a lot of bugs. It cannot deal with multiple bookings on the same day. You can only check in for one booking and then you are stuck

Could you guys make it available to turn on team member rate in the searching as well, would be really useful! Thank you!

I just love the app. We’ve been traveling in the US for a week now and we just open the app, decide on our next location, find a hotel, book a hotel and all done in less than 2 minutes. Also love that you don’t have to fill out any more forms at the hotel.

Great app overall. I am content using it as a full replacement for the website. Love the new interface style for the 'upcoming stays' section. Hoping this will expand.