So far all interactions with the app are fine.
But on the features and connectivity I have some remarks.
The one that hurts the most is the ability to only pair a bike to a single user/phone.
We have a Bakfiets and as a family device the effort of disconnecting from a phone/ delete old Bluetooth pairing/ reconnect.. is just an annoyance on a daily basis!
For the rest, GPS is providing great routes, navigation with the physical buttons is ideal.
The new digital lock! Amazing but the extra features via another monthly cost is not reasonable. The model —>Pay for hardware and amortize services cost on it - new features to only be cover by new hardware. -> would be my suggestion.