The worst airline I’ve dealt with. Not only did they steal my money during COVID instead of returning them as they were supposed to, but also their customer service is completely inexistent currently while you can’t do all the changes you need via the app. It’s almost impossible to reach an actual support agent when calling due to their useless bot, which doesn’t seem to recognise female voices and only reacts to a male voice. I had to ask someone else to call since their bot didn’t recognise me saying “no” repeatedly to the question of whether it helped me & kept disconnecting me. :/ And when I finally reached an agent they just hung up instead of helping after hearing my question. The second person lied that they helped. Third person didn’t know what to do. Fourth person wasn’t sure & did something else hoping it works. I eventually managed to do the changes myself in the desktop version of the website. I don’t know why doing the same thing isn’t possible in the app and why none of the support agents actually knew how to do something so basic.
