ZakelijkGratis!
4.5 · 188 beoordelingen
LET OP: Downloads verlopen via de App Store, controleer daar altijd de meest actuele prijs, compatibiliteit en andere informatie. Je hebt een actief Apple account nodig om apps te installeren.
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
--
Freshdesk van FRESHWORKS TECHNOLOGIES PRIVATE LIMITED is een app voor iPhone, iPad en iPod touch met iOS versie 15.0 of hoger, geschikt bevonden voor gebruikers met leeftijden vanaf 4 jaar.
Informatie voor Freshdeskis het laatst vergeleken op 25 Dec om 23:50.
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
App werkt matig
Met enige regelmaat is het niet mogelijk om mails via de app te beantwoorden. De website is niet mobiel vriendelijk dus dat is dan ook geen optie. Ik vraag me af waar het aan ligt want we betalen er wel voor. Momenteel is er alleen de optie notities/ doorsturen.
Intergration?
Via desktop we can intergrate messages with our company instead of merging it, this feature isn’t available for the app?
Can’t filter agent
Updated to 4 star
Apparently you can create filters on desktop and see them in the app. Remember that somehow, there is some translation going on, so if you save it in Dutch, it might appear as filter in English.
——-
We use Freshdesk for our support desk. This app is disappointing. Can’t filter on agents in here. We get loads of tickets, but there is no way to just filter the ones on my name. Seriously, why?
