I encountered a problem with the app, related to setting up new daily recurring orders for stocks. When I added a new daily recurring order, it inadvertently removed one of my existing orders that was at the bottom of the order list. I only realized this after setting up several orders. To address this, I re-created the some of the removed daily recurring orders that are most important to me.
However, I've now discovered that these orders weren't actually deleted; they were just invisible and still executable. As a result, I have more daily recurring orders for each stock than my allocated budget can support. Since these orders are invisible, I'm unable to remove them. Additionally, each of these orders is linked to an automatic top-up from my main EUR account, so simply not adding money to my account isn't a solution. Even if I were to add just enough funds, the daily execution limits mean some orders wouldn't be processed, leading to an imbalance in my portfolio's distribution that doesn't align with my goals. Also duplicated repetaded orders alone lead to an imbalance on what I had planned.
To address this, I respectfully requested the Revolut team to manually remove all the invisible recurring buy orders for each stock, except for the latest one I created in my investment account.
I told them that a technical fix to prevent such issues from occurring again would benefit all clients and I know they reported this already. I urgently needed manual intervention to rectify this problem.
They are rejecting to manually remove the invisivle orders. Because they all have auto top up set from my main account, I am not able to use my main account.
Terrible support, no solution oriented approach
