Apalling customer support, money grabbers as well. This is a pay to win game, you cannot compete against others that pay to be better and are better. Customer support does not help you in most of the cases, they have typical questions that they always ask, probably because most of them are bots. They do not even bother to read the full content of the message, you engage yourself in a conversation that would have been avoided if they read the first message carefully.
Game was great in the moment it started, it deteriorates more and more due to the greediness of the ones that runs it. They bring updates that they spoil the fun in the game, just to make you spend money in reaching that troop level and then they lower the quality of the troop. They also make everything possible to keep you online as much as possible, you spend hours in game to get something. In the beginning it is fun, the higher you get the less fun it is as you cannot compete with the money spenders.